Q: How long does shipping to the UK take?

A: - Standard: 2-8 business days
- Express: 1-4 business days
Full shipping details →

Q: Are duties/taxes included?

A: Yes! We ship DDP (Delivery Duty Paid) from Germany. The price you see includes:

• 19% German VAT
• UK import fees

Q: Can I cancel my order?

A: Yes, within 12 hours of placement. Email support@preoluggage.co.uk with your order number.

Q: What’s your return policy?

A: - 30 days from delivery
- Unused items in original packaging
Full return policy →

Q: How do I claim warranty?

A: 1. Email warranty@preoluggage.co.uk
2. Include order number + defect photos
3. We respond within 5 business days
Warranty details →

Q: Why only PayPal?

A: We’re expanding payment options! Currently, PayPal ensures:

• Secure transactions
• Buyer protection
• Multi-currency support

Credit/debit cards coming in late 2025.

Q: Is my data safe?

A: Absolutely. We:

• Never store payment details
• Use SSL encryption
• Comply with GDPR/UK DPA 2018

Q: Are you a UK company?

A: We’re a German business (Travel People GmbH) shipping DDP to the UK. Details in our Legal Notice.

Q: How do I contact you?

A: Email: support@preoluggage.co.uk
Phone: +49 8821 618900 (Mon-Fri, 9 AM - 5 PM CET)
Address: Schornstr. 19, 82467 Garmisch-Partenkirchen, Germany
Full contact info →