Order Cancellation Policy

• Orders can be cancelled within 12 hours of placement
• If your order has already shipped, please refer to our Return Policy
• Refunds for cancelled orders will be processed within 5 business days

Order Cancellation Form

Please enter your order details below to request cancellation:

How do I know if my order cancellation was successful?

After submitting your cancellation request, you'll receive a confirmation email at the address provided. This email will confirm whether we were able to cancel your order.

What if my order has already shipped?

If your order has already been shipped, we cannot cancel it. In this case, you'll need to wait for the package to arrive and then follow our return process.

How long will it take to get my refund?

Refunds for successfully cancelled orders are typically processed within 5 business days. Once processed, it may take an additional 3-5 business days for the funds to appear in your account, depending on your payment provider.

Will I be charged a cancellation fee?

No, PreoLuggage does not charge any cancellation fees for orders cancelled within 12 hours of placement.