Product Care Guide
Product Care Guide
Proper care ensures longevity and maintains warranty coverage
Hard-Shell Luggage
Materials:
- Polycarbonate
- ABS/PC Blends
Cleaning:
- Wipe with damp microfiber cloth
- Use mild soap (pH-neutral) for stains
- Avoid abrasive cleaners or solvents
Storage:
- Keep in dust bag provided
- Store upright, not stacked
- Avoid extreme temperatures
Soft-Shell Bags & Backpacks
Materials:
- Ballistic Nylon
- Polyester Blends
Cleaning:
- Spot clean with water + mild detergent
- Air dry inverted
- Never machine wash/dry
Water Resistance:
- Reapply DWR coating annually
- Use Nikwax® TX.Direct spray
Zippers & Hardware
Maintenance:
- Lubricate monthly with paraffin wax
- Never force stuck zippers
- Wipe metal parts with dry cloth
Troubleshooting:
Issue | Solution |
---|---|
Stiff zipper | Apply graphite pencil lead |
Loose wheel | Tighten with 3mm hex key |
Warranty Protection Tips
- ❌ Don’t exceed weight limits (see product label)
- ✅ Keep original proof of purchase
- ⚠️ Airlines may void warranty - use protective covers
Eco-Friendly Disposal
- Recycle plastics via take-e-back Germany
- UK customers: Use RecycleNow locator
- Request prepaid recycling label: eco@preoluggage.co.uk
Professional Repairs
For complex issues, use our authorized service centers:
Germany: Schornstr. 19, Garmisch-PartenkirchenUK Partner: Coming Q4 2025
Follow care instructions to maintain 2-year warranty validity.
Need help? Contact our support team.