Product Care Guide

 

Product Care Guide

Proper care ensures longevity and maintains warranty coverage

Hard-Shell Luggage

Materials:

  • Polycarbonate
  • ABS/PC Blends

Cleaning:

  1. Wipe with damp microfiber cloth
  2. Use mild soap (pH-neutral) for stains
  3. Avoid abrasive cleaners or solvents

Storage:

  • Keep in dust bag provided
  • Store upright, not stacked
  • Avoid extreme temperatures

Soft-Shell Bags & Backpacks

Materials:

  • Ballistic Nylon
  • Polyester Blends

Cleaning:

  1. Spot clean with water + mild detergent
  2. Air dry inverted
  3. Never machine wash/dry

Water Resistance:

  • Reapply DWR coating annually
  • Use Nikwax® TX.Direct spray

Zippers & Hardware

Maintenance:

  • Lubricate monthly with paraffin wax
  • Never force stuck zippers
  • Wipe metal parts with dry cloth

Troubleshooting:

Issue Solution
Stiff zipper Apply graphite pencil lead
Loose wheel Tighten with 3mm hex key

Warranty Protection Tips

  • ❌ Don’t exceed weight limits (see product label)
  • ✅ Keep original proof of purchase
  • ⚠️ Airlines may void warranty - use protective covers

View Warranty Terms →

Eco-Friendly Disposal

Professional Repairs

For complex issues, use our authorized service centers:

Germany: Schornstr. 19, Garmisch-Partenkirchen
UK Partner: Coming Q4 2025

Follow care instructions to maintain 2-year warranty validity.
Need help? Contact our support team.