Terms of service

 

Terms of Service

Effective Date: 13 March 2025

1. Acceptance of Terms

By using preoluggage.co.uk (the "Site"), you agree to these Terms of Service ("Terms") and our Privacy Policy. If disagreeing, do not use the Site.

2. Governing Law

These Terms are governed by German law. UK consumers retain rights under the Consumer Rights Act 2015.

3. Orders & Pricing

a. Contract Formation

  • Orders constitute an offer to purchase.
  • Contract formed when we email order confirmation.

b. Pricing

  • All prices include German VAT (19%) and UK import duties (DDP).
  • Currency: GBP (£). Displayed prices are final.

c. Payment

  • Accepted method: PayPal only.
  • Payment processed at order confirmation.

4. Shipping & Delivery

Service Timeframe Cost
Standard 2-8 business days Free
Express 1-4 business days £5.00

Shipped from Germany via DHL/FedEx. Tracking provided.

5. Cancellations & Returns

a. Order Cancellation

b. Returns

Governed by our Return Policy. UK consumers have 14-day withdrawal rights under Consumer Contracts Regulations 2013.

6. Warranties

  • 2-year warranty against defects (see Warranty Policy).
  • Does not cover misuse or normal wear.

7. User Responsibilities

  • Provide accurate order information.
  • Do not resell products commercially without written consent.
  • Report suspected fraud immediately.

8. Intellectual Property

  • All content (logos, text, images) owned by Travel People GmbH.
  • Unauthorized use triggers legal action.

9. Limitation of Liability

  • Maximum liability: Order value.
  • Excluded: Indirect/consequential damages.

10. Termination

We may suspend accounts for:

  • Payment fraud
  • Abusive behavior
  • Violation of these Terms

11. Dispute Resolution

12. Changes to Terms

Updates posted here. Continued use implies acceptance.

13. Contact

Travel People GmbH
Schornstr. 19, 82467 Garmisch-Partenkirchen, Germany
Email: support@preoluggage.co.uk
Phone: +49 8821 618900