Privacy policy

 

Privacy Policy

Effective Date: 13 Mars 2025

1. Data Controller

Travel People GmbH
Schornstr. 19, 82467 Garmisch-Partenkirchen, Germany
Commercial Register: HRB 124464 (Munich District Court)
VAT ID: DE233268740
Email: support@preoluggage.co.uk
Phone: +49 8821 618900

2. Types of Data Collected

a. Personal Data

  • Identity Data: Full name, title.
  • Contact Data: Billing/delivery address, email, phone.
  • Payment Data: PayPal transaction ID (we never store card details).
  • Technical Data: IP address, browser type, device ID.

b. Non-Personal Data

  • Aggregated analytics (e.g., page views, cart abandonment rates).

3. How We Collect Data

  • Direct Interactions: Orders, returns, account registration.
  • Automated Tools: Shopify analytics, cookies.
  • Third Parties: PayPal (transaction confirmations).

4. Legal Basis for Processing (GDPR)

  • Contractual Necessity: To fulfill orders (Article 6(1)(b)).
  • Legal Obligation: Tax compliance (Article 6(1)(c)).
  • Consent: Marketing emails (Article 6(1)(a)).

5. How We Use Your Data

Purpose Data Type Legal Basis
Process orders Identity, Contact, Payment Contract
Prevent fraud Technical, Payment Legal Obligation
Marketing (opt-in only) Contact Consent

6. Data Sharing

a. Third-Party Processors

  • Shopify: Hosts our store. View their policy here.
  • PayPal: Processes payments. View their policy here.
  • Shipping Carriers: DHL/FedEx receive name, address, and phone for delivery.

b. Legal Disclosures

We may share data with German/UK authorities for tax or fraud investigations.

7. International Transfers

  • Data transferred from Germany to the UK is protected under the EU-UK Adequacy Decision.
  • Shopify Inc. (Canada) complies with GDPR via Standard Contractual Clauses.

8. Data Retention

  • Orders: 6 years (German tax law §147 AO).
  • Support Tickets: 3 years after resolution.
  • Marketing Data: Until consent withdrawal.

9. Your Rights

  • Access: Request a copy of your data (free of charge).
  • Rectification: Correct inaccurate data.
  • Erasure: Delete data unless legally required.
  • Portability: Receive data in machine-readable format.
  • Object: Opt out of marketing or legitimate interests.

Submit requests to support@preoluggage.co.uk. We respond within 30 days.

10. Cookies

We use:

  • Essential: Session cookies for checkout.
  • Analytical: Shopify traffic analysis.

Manage preferences via browser settings or our Cookie Policy.

11. Security Measures

  • SSL encryption (HTTPS) on all pages.
  • Regular Shopify security updates.
  • Limited employee access to customer data.

12. Children’s Privacy

We do not knowingly collect data from individuals under 16.

13. Policy Updates

Changes will be posted here. Material changes will be notified via email.

14. Complaints

Contact the Bavarian Data Protection Authority (Germany) or ICO (UK).

15. Contact Us

Email: support@preoluggage.co.uk
Postal: Travel People GmbH, Schornstr. 19, 82467 Garmisch-Partenkirchen, Germany