Shipping policy
Shipping Policy
Effective Date: 13 March 2025
1. Processing Time
Orders are processed within 1-3 business days (excluding weekends/holidays). Delays may occur during peak seasons.
2. Shipping Options & Costs
| Service | Delivery Time | Cost | Details |
|---|---|---|---|
| Standard Shipping | 2-8 business days | Free | Tracked via DHL/FedEx (automatically selected based on weight) |
| Express Shipping | 1-4 business days | £5.00 | Priority handling with DHL Express or FedEx International Priority |
3. Delivery Areas
- Primary Region: United Kingdom (England, Scotland, Wales, Northern Ireland).
- Exclusions: Remote UK areas (e.g., Scottish Highlands) may incur delays.
4. DDP (Delivery Duty Paid)
All prices include:
- German VAT (19%)
- UK import duties & customs clearance fees
No hidden charges: You will not pay additional fees upon delivery.
5. Tracking Information
6. International Shipping Notes
- Address Accuracy: Provide full address (including postcode).
- Failed Deliveries: Unclaimed packages returned to Germany; reshipping costs apply.
7. Delivery Delays
Caused by:
- Customs inspections (rare for DDP shipments)
- Weather/transport disruptions
Contact carrier directly for real-time updates.
8. Lost Packages
- Report to support@preoluggage.co.uk after 10 business days.
- We file claims with carriers; replacements issued upon confirmation.
9. Returns & Refunds
See our Return Policy. Return shipping to Germany is customer’s responsibility unless defective.
10. Contact
Travel People GmbH
Schornstr. 19, 82467 Garmisch-Partenkirchen, Germany
Email: support@preoluggage.co.uk
Phone: +49 8821 618900